Department: DIGITAL MARKETING

Communication Manager

Infopark, Kochi

Crafting the roadmap strategies for clients Presenting the right solutions to the clients Working closely with the sales

Key Responsibilities
  • Develop and implement comprehensive communication strategies for clients, integrating a deep understanding of their brand, industry, and objectives.
  • Collaborate with internal teams (creative, digital, strategy, etc.) to develop and execute communication plans that align with client expectations.
  • Lead and mentor a team of communication professionals, fostering collaboration and continuous skill development.
  • Serve as the primary point of contact for key client accounts, ensuring overall client satisfaction, understanding their business needs, and aligning agency efforts with client goals.
  • Effectively delegate tasks and projects to team members, ensuring balanced workloads and optimal resource utilization.
  • Oversee team performance, providing guidance and support to ensure the successful execution of client communication strategies.
  • Address and resolve any client concerns or challenges, maintaining positive and constructive relationships.
  • Develop and deliver comprehensive performance reports to clients, showcasing the impact of the agency's work and providing insights for improvement.
  • Maintain detailed records of client communications and project specifications.
Must- Have Skills
  • In-depth knowledge of marketing strategies and tactics.
  • Ability to understand and articulate clients' business goals.
  • Proficiency in CRM tools and project management software.
  • 5+ years of proven experience in communication management roles within a marketing agency, with a strong emphasis on team management.
  • Excellent written and verbal communication skills.
  • Demonstrated leadership and team management capabilities.
  • Proficiency in project management and organizational abilities.

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