Client Success Manager

Department: DIGITAL MARKETING

Client Success Manager

Kochi, Kerala

We are looking for candidates who possess a minimum of 3-5 years experience in customer engagement, project management, and consulting.

Roles & Responsibilities

• Foster positive relationships with our customers as their primary point of contact.
• Help clients implement services and plan projects effectively.
• Ensure that contract terms and conditions are met.
• Identify upselling and cross-selling opportunities.
• Address customer issues with speed and efficiency.
• Prepare reports on project performance.

Qualifications & Skill

• Minimum of 3-5 years experience in customer engagement, project management, and consulting.
• Bachelor's degree in Marketing, Business, or a related field.
• Proven experience in performance marketing, digital marketing, or advertising.
• Strong understanding of various performance marketing channels, including PPC, SEO, email marketing, and social media.
• Proficient in using performance marketing tools and analytics platforms.
• Excellent project management and organizational skills
• Outstanding communication and presentation abilities.
• Ability to work in a fast-paced and dynamic environment.
• Analytical mindset with a focus on data-driven decision-making.
• Prior experience in client management and account leadership is preferred.